Why am I getting a CSRF error?
This error sometimes occurs
with multiple login attempts on the same machine, although it is there by
design to prevent forgery on the site. It also protects our site if a user has
a virus. Usually, clearing your cache in your browser will resolve the issue,
or just closing and reopening the window.
My access key isn’t working
Sometimes you may receive an error message when attempting to enter an access key. Generally, your course of action will depend on what exactly the error message is. If you receive an error that says your code is invalid or has already been redeemed, ...
How do I clear the cache in my browser?
Clearing the cache in your browser can fix certain problems, including some errors you might receive while trying to access our products. Here are instructions to clear the cache in various browsers: Google Chrome Safari on Mac Safari on iPhone, ...
Why is my access key telling me to redeem it in Canvas?
When attempting to enter an access key on the Human eSources platform, you may receive the following error message: This error message typically indicates that your online text access is through your Canvas course instead of the Human eSources ...
Trouble using our products? Start here.
Use this video to update your browser on most devices and ensure it will allow you to use our products. This includes ensuring third-party cookies/cross-site tracking is enabled. Using a Chromebook? Find additional information here. In order to ...