How do I clear the cache in my browser?
Clearing the cache in your browser can fix certain problems, including some errors you might receive while trying to access our products.
Here are instructions to clear the cache in various browsers:
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Why am I getting a CSRF error?
This error sometimes occurs with multiple login attempts on the same machine, although it is there by design to prevent forgery on the site. It also protects our site if a user has a virus. Usually, clearing your cache in your browser will resolve ...
My access key isn’t working
Sometimes you may receive an error message when attempting to enter an access key. Generally, your course of action will depend on what exactly the error message is. If you receive an error that says your code is invalid or has already been redeemed, ...
Trouble using our products? Start here.
Please select the browser you are using to access the application. Google Chrome Mozilla Firefox Microsoft Edge Safari Not sure which browser you are using? Use this video to identify your browser name and version. Additional troubleshooting is ...
Troubleshooting for Microsoft Edge
If you are experiencing issues with accessing your assessment or online textbook via Microsoft Edge, you can follow the steps below to troubleshoot. Your first step should be to clear your browser cache. You can do that by following the instructions ...
Why is my access key telling me to redeem it in Canvas?
When attempting to enter an access key on the Human eSources platform, you may receive the following error message: This error message typically indicates that your online text access is through your Canvas course instead of the Human eSources ...