How do I clear the cache in my browser?
Clearing the cache in your browser can fix certain problems, including some errors you might receive while trying to access our products.
Here are instructions to clear the cache in various browsers:
Why am I getting a CSRF error?
This error sometimes occurs with multiple login attempts on the same machine, although it is there by design to prevent forgery on the site. It also protects our site if a user has a virus. Usually, clearing your cache in your browser will resolve ...
My access key isn’t working
Sometimes you may receive an error message when attempting to enter an access key. Generally, your course of action will depend on what exactly the error message is. If you receive an error that says your code is invalid or has already been redeemed, ...
Trouble using our products? Start here.
Use this video to update your browser on most devices and ensure it will allow you to use our products. This includes ensuring third-party cookies/cross-site tracking is enabled. Using a Chromebook? Find additional information here. In order to ...
Why is my access key telling me to redeem it in Canvas?
When attempting to enter an access key on the Human eSources platform, you may receive the following error message: This error message typically indicates that your online text access is through your Canvas course instead of the Human eSources ...
What do the letters in my personality type report represent?
The personality model describes four basic aspects of human personality: how we interact with the world and where we direct our energy; the kind of information we naturally notice and remember; how we make decisions; and whether we prefer to live in ...