How to Enable Third Party Cookies in Safari

How to Enable Third Party Cookies in Safari

If you are using Safari to access your Human eSources textbook, you may encounter an error that looks like the one below:



To resolve this error, follow the steps listed below:

For computers

Select the Safari drop down menu at the top of your screen and select Preferences or Settings, depending on which version of MacOS you are running.

Within Preferences/Settings, select the Privacy tab. You should see a checkbox in that tab labeled Prevent Cross Site Tracking.
An image of the Privacy tab of the Safari settings menu. The checkbox for Prevent cross-site tracking is circled in red.
De-select that checkbox and close and reopen the page. 

For mobile

Open the Settings app on your phone or tablet and scroll down to Safari.
A screenshot of the Settings app for iOS. Safari is selected.

Within the Safari settings, you should see a toggle for Prevent Cross Site Tracking. Make sure the toggle is turned off.
A screenshot of the Safari settings menu for iOS 11 and later. The toggle for Prevent Cross-Site Tracking is circled in red.
Close and reopen your web page or LMS app.

If the issue persists, please contact our CustomerCare team at customercare@humanesources.com or via Live Chat at support.humanesources.com.

    • Related Articles

    • Trouble using our products? Start here.

      Use this video to update your browser on most devices and ensure it will allow you to use our products. This includes ensuring third-party cookies/cross-site tracking is enabled. In order to access our products, some of your organization’s network ...

    • How do I clear the cache in my browser?

      Clearing the cache in your browser can fix certain problems, including some errors you might receive while trying to access our products.  Here are instructions to clear the cache in various browsers: Google Chrome Safari on Mac Safari on iPhone, ...

    • Troubleshooting for Chromebook users

      If you are having trouble using any of our products on a Chromebook, the following steps will help ensure your device and applications are up-to-date. The steps may vary slightly depending upon the configuration of your Chromebook. Ensure the ...

    • My access key isn’t working

      Sometimes you may receive an error message when attempting to enter an access key. Generally, your course of action will depend on what exactly the error message is. If you receive an error that says your code is invalid or has already been redeemed, ...

    • Why am I getting a CSRF error?

      This error sometimes occurs with multiple login attempts on the same machine, although it is there by design to prevent forgery on the site. It also protects our site if a user has a virus. Usually, clearing your cache in your browser will resolve ...