General
Troubleshooting for Microsoft Edge
If you are experiencing issues with accessing your assessment or online textbook via Microsoft Edge, you can follow the steps below to troubleshoot. Your first step should be to clear your browser cache. You can do that by following the instructions ...
Troubleshooting for Firefox
If you are experiencing issues with accessing your assessment or online textbook via Mozilla Firefox, you can follow the steps below to troubleshoot. Your first step should be to clear your browser cache. You can do that by following the instructions ...
Troubleshooting for Safari
If you are experiencing issues with accessing your assessment or online textbook via Safari, you can follow the steps below to troubleshoot. Your first step should be to clear your browser cache. You can do that by following the instructions here if ...
Troubleshooting for Google Chrome
If you are experiencing issues with accessing your assessment or online textbook via Google Chrome, you can follow the steps below to troubleshoot. Your first step should be to clear your browser cache. You can do that by following the instructions ...
How to Enable Third Party Cookies in Safari
If you are using Safari to access your Human eSources textbook, you may encounter an error that looks like the one below: To resolve this error, follow the steps listed below: For computers Select the Safari drop down menu at the top of your screen ...
How do I clear the cache in my browser?
Clearing the cache in your browser can fix certain problems, including some errors you might receive while trying to access our products. Here are instructions to clear the cache in various browsers: Google Chrome Safari on Mac Safari on iPhone, ...
My access key isn’t working
Sometimes you may receive an error message when attempting to enter an access key. Generally, your course of action will depend on what exactly the error message is. If you receive an error that says your code is invalid or has already been redeemed, ...
Why am I getting a CSRF error?
This error sometimes occurs with multiple login attempts on the same machine, although it is there by design to prevent forgery on the site. It also protects our site if a user has a virus. Usually, clearing your cache in your browser will resolve ...
Troubleshooting for Chromebook users
If you are having trouble using any of our products on a Chromebook, the following steps will help ensure your device and applications are up-to-date. The steps may vary slightly depending upon the configuration of your Chromebook. Ensure the ...
How do I delete my account?
If you'd like to delete your account with Human eSources, please email us at customercare@humanesources.com and we'll get that taken care of for you. Please note that once deleted we will be unable to restore your account.
Forgotten password
If you have forgotten your password, click on the Forgot Password link on the login page. Enter the email address used to setup your account and click Request. You will receive an email that will allow you to reset your password. If you no longer ...
How do I add a new professional user to Pro Tools (staff, faculty, counselor)?
If you need to add a new professional user to your account, here's how. These users can setup groups, view student results, and run reports. Step-by-step guide Log In to your Pro Tools account. In the Pro Tools dashboard, click the Add Professional ...
How do I add an individual to a group?
If you are a professional user looking to add an individual to one of your groups or classes, follow these instructions (watch the short video or see the instructions below). The individual must have already created an account. Go to Groups in Pro ...
How do I change my group or add myself to a group?
If you are a student who needs your account information to be accessible to your instructor's group/class, here's how to add yourself to their group. Watch a quick video (30 seconds) or scroll down for written instructions. If you are accessing ...
How do I enter an additional access key?
If you've setup an account using an access key and need to enter an additional access key on your account, here's how. This also works if you used an access key that prompts you to purchase your textbook online (College & Career Success, ...
Trouble using our products? Start here.
Please select the browser you are using to access the application. Google Chrome Mozilla Firefox Microsoft Edge Safari Not sure which browser you are using? Use this video to identify your browser name and version. Additional troubleshooting is ...
Accessibility Statement
Human eSources, LTD is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Please find our accessibility ...