Trouble using our products? Start here.
Use this video to update your browser on most devices and ensure it will allow you to use our products.
This includes ensuring third-party cookies/cross-site tracking is enabled.
Using a Chromebook? Find additional information here.
In order to access our products, some of your organization’s network settings may need to be adjusted to allow for communication between our server and your computer. Please request the help of your technical staff to implement these changes.
• Firewalls and web filtering software must permit access to the humanesources.com domain and any subdomains. Both HTTP (TCP/80) and HTTPS (TCP/443) are used.
• Cookies/3rd party cookies are used to maintain user session state and are therefore required.
You will need one of these web browsers (we support the newest version along with the prior 2 versions).
- Microsoft Edge
Versions of Safari and embedded browsers on MacOS and all browsers on iOS may not work correctly due to cookie restrictions. Try using a different browser (Chrome or Firefox) if Safari isn't working.
If you are using Safari on MacOS, you can follow along with the instructions below to enable third party cookies:
- Select the Safari drop down menu at the top of your screen and select Preferences.
- Within Preferences, select the Privacy tab. You should see a checkbox in that tab labeled Prevent Cross Site Tracking.
- De-select that checkbox and close and reopen the page. This should resolve your issue.
How do I clear the cache in my browser?
Clearing the cache in your browser can fix certain problems, including some errors you might receive while trying to access our products. Here are instructions to clear the cache in various browsers: Google Chrome Safari on Mac Safari on iPhone, ...
Why am I getting a CSRF error?
This error sometimes occurs with multiple login attempts on the same machine, although it is there by design to prevent forgery on the site. It also protects our site if a user has a virus. Usually, clearing your cache in your browser will resolve ...
My access key isn’t working
Sometimes you may receive an error message when attempting to enter an access key. Generally, your course of action will depend on what exactly the error message is. If you receive an error that says your code is invalid or has already been redeemed, ...
Why is my access key telling me to redeem it in Canvas?
When attempting to enter an access key on the Human eSources platform, you may receive the following error message: This error message typically indicates that your online text access is through your Canvas course instead of the Human eSources ...
Troubleshooting for Chromebook users
If you are having trouble using any of our products on a Chromebook, the following steps will help ensure your device and applications are up-to-date. The steps may vary slightly depending upon the configuration of your Chromebook. Ensure the ...