When attempting to enter an access key on the Human eSources platform, you may receive the following error message:

This error message typically indicates that your online text access is through your Canvas course instead of the Human eSources platform. To redeem your access key through Canvas, you can follow these instructions: Student Guide to Using Online Textbooks in Canvas

If you have been told that your access will be through the Human eSources platform and receive this error, please contact our team at customercare@humanesources.com or via our Live Chat at support.humanesources.com so that we can further assist you.